Security is a fundamental part of bankHometown mobile services. Keeping customer information private as well as securing customer accounts against unauthorized access is very important to us. bankHometown mobile services incorporate the following security measures:
- Access is protected with a User ID and complex password that is selected by you.
- Only the last four digits of account numbers are displayed (example: xxx4321).
- No bankHometown account information is stored on your mobile device.
- Transfers are allowed only between your bankHometown accounts, bank to bank, person to person, and via Zelle.
- Access will only be granted via a secure enrollment process.
- Access can be disabled at any time via the bankHometown Mobile Banking app.
- For added security benefits, we also have available thumbprint and facial recognition, failed login alerts, ability to turn your debit card on or off, as well as fraud text alerting service.
bankHometown Mobile Banking App Registration
- Access will be granted only when the identification questions presented are answered accurately.
- The registration process is completed within a secure https connection.
- Only one registration per customer is allowed for all bankHometown mobile apps.
- A cookie is placed on your device that associates your device with the bankHometown Mobile Banking app you registered for. Please note this cookie does not store any personal information. It is strictly used for authentication purposes.
Mobile Banking App
The bankHometown Mobile Banking app should be used to perform the following security functions:
- Disable bankHometown Mobile services
- Change a Password
- Forgot a Password Change
- Update/Change Security Questions and Answers
Access to the bankHometown Mobile Banking app requires the input of your User ID and password.
bankHometown Mobile Banking Security Guidelines for Protection
In addition to the bankHometown Mobile Banking app security functionality, customers should follow these additional security guidelines:
- Download and apply security updates and patches to your mobile browser when they are made available by your wireless provider (These are designed to provide you with protection from known possible security problems.)
- Do not open attachments from unknown or untrustworthy sources.
- Do not install pirated software or software from unknown sources.
- Limit unauthorized access to your mobile device. Do not leave your mobile device unattended during an open Mobile Banking session.
- Never save your User ID and Password in the mobile device, in memos, or anywhere on your device.
- Always remember to log off properly using the “Sign Off” button when you have completed your Mobile Banking activities.
- Be suspicious of emails or text messages purporting to be from a financial institution, government department or other agency requesting account information, account verification or banking access credentials such as usernames, passwords, PIN codes and similar information. bankHometown will never call or send you an unsolicited text or email message asking for your personal information. Our debit card processor will reach out via phone, text message, and email to alert customers of potential fraud that requires a response.
- Create a strong password with at least 8 characters, including at least one number and one uppercase letter for access to bankHometown Mobile Banking.
- Avoid using automatic login features that save your password.
- Change your password periodically.
- Never share your username, password or the answers to your challenge questions.
- Verify use of a secure browser session by noting the https (not http) in the browser’s web address bar and looking for the picture of the lock in upper left corner of your browser search bar.
- Review and reconcile your accounts daily and report any suspicious activity to bankHometown immediately by calling 888.307.5887. There is a limited recovery window for fraudulent transactions and immediate escalation may prevent further loss.
- Immediately notify bankHometown at 888.307.5887 if your phone is ever lost or stolen.