When will the update take place?
- The update to Card Manager will take place in September. To prepare for the update, Card Manager will be temporarily unavailable beginning August 27 during the update period.
When will the update be completed?
- The Card Manager update is expected to be completed in September, but we anticipate the down time to last for a few weeks. We will notify customers when the update is complete and Card Manager is available again.
I turned my debit card off in Card Manager. Will it remain off during the update period?
- Yes, if you turned your debit card off through Card Manager, it will remain off during the update period. If you need to turn your debit card back on during that period, please contact our Customer Care team at 888.307.5887.
Will my existing card controls that I have set up remain in place after the update?
- Yes, you will not need to set up your controls again.
What will happen to the alerts that I have set up?
- Alerts that you have set up will need to be set up again after the Card Manager update in September.
I set up travel notifications, will those remain in place?
- Yes, if you have set travel notifications, those will remain in place.
What will happen to the Card Manager mobile app?
- Delete your existing Card Manager app after August 27. It will no longer work. After the update, you’ll be able to access Card Manager right from Online Banking and our Mobile Banking app. You will not need a separate mobile app to access Card Manager.
Have more questions?
Contact our Customer Care team at 888.307.5887 if you need assistance.
